Delivering flexible and customized services means designing each offering from the start so that services can be quickly ramped up or down in response to changing market conditions, timed to maximize the impact of the client brand, and combined with other services to build a unique healthcare commercialization solution.
Outsourcing business functions to PDI offers two distinct advantages: Flexibility and Customization.
A wide range of solutions.
While a traditional Contract Sales Organization (CSO) typically focuses its offerings on field sales teams and service representatives, we offer a vast array of connection points. For face-to-face selling, we provide not only field-based sales representatives, but also customer service representatives and managed markets representatives. Moreover, we have a full complement of clinical teams, including medical science liaisons and clinical educators. Finally, our dedicated healthcare contact center can deliver your message by providing access to no-see physicians.
Offering customized solutions allows us virtually unlimited ways to tailor healthcare commercialization solutions to each client’s unique needs. For example, our clients can add deeper support by implementing a contact center solution solely at launch. Or perhaps the brand does not need contact center support during the summer months, but determines it is critical during the fall and winter. With PDI, every engagement begins with a thorough understanding of your exact requirements before any solution is proposed.
PDI’s offerings are flexible in terms of engagement length and response time. You can engage our teams for 3 months, 6 months, 2 years, 3 years, or 7 years – the choice is yours. Flexibility in response time also means that if a client tells us to get all top-decile healthcare providers flagged in the customer relationship management system within 48 hours, it is done within 48 hours. We understand the value of timeliness and will meet client requests on time, every time.
To find out what a customized plan can mean for your healthcare commercialization strategy, contact us now.